top of page

SHIPPING & RETURNS

Shipping Policy

Welcome to Susan's Home Gallery and Accessories! We offer a seamless shipping experience to ensure your orders reach you safely and promptly. Our shipping methods are reliable, and we take great care in packaging your items. We aim to provide transparent and affordable shipping costs to enhance your shopping experience with us.
 
At Susan's Home Gallery and Accessories, we prioritize your satisfaction. If you have any queries regarding our shipping policy, feel free to reach out to us. Your trust is important to us, and we strive to keep you informed at every step of the shipping process.

​

Shipping Policy
Susan's Home Gallery & Accessories

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

2. Shipping Options & Delivery Times

  • Standard Shipping: 5-7 business days

  • Express Shipping: 2-3 business days

  • Overnight Shipping: 1 business day (order by 12 PM EST)

3. Shipping Rates

  • Rates are calculated at checkout based on the shipping method and destination.

4. Free Shipping

  • Free standard shipping on orders over $75 (U.S. only).

5. Order Tracking

  • Once your order ships, you’ll receive a tracking number via email to monitor your delivery.

6. International Shipping

  • Currently unavailable. Stay tuned for updates!

7. Lost or Delayed Shipments

  • If your package is delayed or lost, contact us at susanhenderson81@yahoo.com/ 678-532-0823, and we’ll assist you in resolving the issue.

 

For questions, feel free to reach out. We appreciate your business and aim to deliver your order smoothly!

Return & Exchange Policy

We want you to shop with confidence at Susan's Home Gallery and Accessories. Our return policy is designed to offer you peace of mind. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you with returns and exchanges. We believe in making the process simple and straightforward, ensuring that you can shop with assurance.
 
Your satisfaction is our priority, and we are committed to providing a positive shopping experience. Should you have any questions about our return & exchange policy, please do not hesitate to contact our friendly team. 

​

Return & Refund Policy
Susan's Home Gallery & Accessories

1. Returns

  • Items can be returned within 7 days of purchase with a valid receipt.

  • Products must be in their original condition, unworn, unused, and with tags attached.

2. Non-Returnable Items

  • Sale items, gift cards, fashion jewelry and personal care products (e.g., skin/body items) are final sale.

3. Refunds

  • Refunds will be processed to the original payment method within 7-10 business days after the item is received and inspected.

  • Shipping fees are non-refundable.

4. Exchanges

  • Exchanges are allowed for the same item in a different size or color, subject to availability.

5. Damaged or Defective Items

  • Contact us within 48 hours of receiving damaged or defective items. We’ll arrange a replacement or refund after reviewing the issue.

6. How to Initiate a Return

 

For questions, please contact 678-532-0823. We value your business and are here to help!

bottom of page